FAQ

Please email info@biospherenutrition.co.nz and we will get back to you within the working day.

After your purchase you will automatically be sent a New Zealand post tracking code and a link to track it.

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Our return policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return please send it back to us at with your order number.

72 a Apollo Drive,
Rosedale,
Auckland 0632
New Zealand
Order Number: ________

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

All orders are shipped from Auckland within 1 working day of purchase.
North Island deliveries typically arrive 2-3 days after purchase.
South Island 2-4, and an extra day is generally required for rural deliveries.

For international orders the duration depends on the shipping method and proximity to New Zealand:

• International Air (untracked) – 3 – 10 working days
• International Courier (tracked) – 2 – 6 working days
• International Express Courier (tracked) – 1 – 5 working days

Yes. Firstly each individual ingredient we use has to be tested and comes with a certificate of analysis.
Then to verify the supplied ingredients, our final product before being packed is tested for heavy metals and contaminants, as well as to make sure all our label claims are accurate.

Yes—we're proudly NZ-owned, with over 700 five-star reviews from Kiwi customers and stocked in 150+ health stores nationwide.